FAQ
- About Ordering
- About Our Products
- About Warranty
- Returns and Refunds Policies
Talk to us
About Ordering
How to order a phone case?
You need to click "Buy on Amazon" on the product page to navigate to our Amazon store and add the product to your shopping cart. You can then proceed to the checkout page, fill out the necessary information, and submit your order.
How do I know if my order has been processed?
After submitting your order, you should receive an order confirmation. This confirmation will include details about the item or service you ordered, the total cost, and an estimated delivery date. You can also log in to your Amazon account to check the status of your order.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please contact our customer service team for more information on international shipping rates and delivery times.
How long will it take to receive my order?
We strive to process and ship all orders within 24 hours. Shipping times vary based on your location, but most customers receive their orders within 3-5 business days.
Can I track my order?
Yes! Once your order has shipped, you'll receive a tracking number. You can use this tracking number to track your package.
Can I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
About Ordering
How to order a phone case?
You need to click "Buy on Amazon" on the product page to navigate to our Amazon store and add the product to your shopping cart. You can then proceed to the checkout page, fill out the necessary information, and submit your order.
How do I know if my order has been processed?
After submitting your order, you should receive an order confirmation. This confirmation will include details about the item or service you ordered, the total cost, and an estimated delivery date. You can also log in to your Amazon account to check the status of your order.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please contact our customer service team for more information on international shipping rates and delivery times.
How long will it take to receive my order?
We strive to process and ship all orders within 24 hours. Shipping times vary based on your location, but most customers receive their orders within 3-5 business days.
Can I track my order?
Yes! Once your order has shipped, you'll receive a tracking number. You can use this tracking number to track your package.
Can I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
About Our Products
What are your phone cases made of?
Our phone cases are made from high-quality materials such as premium liquid silicone, TPU, and leather, which provides durability and protection for your phone.
Do your phone cases provide camera protection?
Yes, our phone cases are provides protection for each lens on your phone, lip outer designs slightly higher than the camera and raise in front of screen provides more secure protection for the phone.
What types of phones do you make cases for?
We make cases for a variety of popular phone brands and models, including Apple, Samsung, etc.
Are your phone cases compatible with wireless charging?
Our phone cases are designed to be compatible with wireless charging, but only the mobile phone cases marked with "MagSafe" support magnetic wireless charging.
Is the phone case easy to install and remove?
Yes, our phone cases are designed to be easy to install and remove, allowing you to switch cases or remove the case for cleaning or maintenance.
How do I clean my phone case?
We recommend using a soft, damp cloth to wipe down your phone case. Avoid using harsh chemicals or abrasive materials that may scratch or damage the surface of the case.
About Warranty
Do your phone cases come with a warranty?
Yes! All of our phone cases come with a 1-year limited warranty, if your case is defective, we'll be happy to send you a replacement. And if register as a member of our website, you will get an additional one-year warranty.
What is covered under the warranty for the phone case?
Our warranty covers defects in materials and workmanship under normal use and service for a specified period of time for our phone cases. Please refer to the warranty information provided with your product for more details.
Returns and Refunds Policies
What is your return policy?
We offer a 30-day return policy for all of our products. If you're not satisfied with your purchase, please contact our customer service team and we'll be happy to assist you.
How long will it take to receive a refund for my return?
Refunds will be processed within 3 days of receiving the returned product. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment method.
What if my phone case arrives damaged or defective?
If your phone case arrives damaged or defective, please contact our customer service team as soon as possible. We will provide further instructions on how to proceed with a return or exchange.
Can I exchange my phone case for a different model or color?
Yes! If you're not happy with the color or model of your phone case, we're happy to exchange it for a different one. If needed, please feel free to contact our customer service team.